Frequently Asked Questions

Find answers to the most common questions about Manchester Milkman's sustainable grocery delivery service.

General Questions

What is Manchester Milkman?

Manchester Milkman is a sustainable grocery delivery service that brings fresh, locally-sourced products to your doorstep. We focus on reducing waste, supporting local farmers, and providing convenient delivery.

How is this different from other grocery delivery services?

We specialize in sustainable practices, local sourcing, and reusable packaging. Our glass bottle system and local partnerships set us apart from traditional grocery delivery services.

Delivery Questions

Do you deliver to my area?

Enter your postcode on our homepage to check delivery availability. We currently serve Manchester and surrounding areas, and we're constantly expanding our coverage.

What are your delivery times?

We offer flexible delivery slots throughout the day. You can choose from morning, afternoon, or evening delivery times when placing your order.

How much does delivery cost?

Delivery costs vary by area and order value. We offer free delivery on orders over a certain threshold. Check our delivery areas page for specific pricing.

Can I change my delivery schedule?

Yes! You can easily modify your delivery schedule, skip deliveries, or pause your subscription through your online account.

Product Questions

What types of products do you offer?

We offer a wide range of fresh, local products including dairy, produce, bakery items, and household essentials. All products are sourced from local producers whenever possible.

Do you use glass bottles?

Yes! Our milk and many other products are delivered in reusable glass bottles. Simply return empty bottles with your next delivery, and we'll clean and reuse them.

How fresh are your products?

Very fresh! We work directly with local producers to ensure products are delivered as fresh as possible. Our short supply chain means fresher products for you.

Can I customize my order?

Absolutely! You can add, remove, or modify items in your regular delivery or place one-time orders. Customize your order through your account dashboard.

Account & Billing

How do I create an account?

Click "Sign Up" on our homepage and follow the simple registration process. You'll need to provide your delivery address and contact information.

What payment methods do you accept?

We accept all major credit cards, debit cards, and PayPal. You can save your payment method for easy future orders.

Can I cancel my subscription?

Yes, you can cancel or pause your subscription at any time through your account settings. There are no cancellation fees or long-term commitments.

Sustainability Questions

How do you reduce waste?

We use reusable glass bottles, minimal packaging, and local sourcing to reduce waste. Our circular bottle system ensures containers are reused multiple times.

Do you support local farmers?

Yes! We work directly with local farmers and producers, ensuring they receive fair prices and helping to support the local economy.

Still Have Questions?

If you can't find the answer you're looking for, please contact us:

• Email: hello@manchestermilkman.co.uk
• Phone: 0161 123 4567
• Live Chat: Available on our website
• Hours: Monday-Friday 9AM-6PM, Saturday 10AM-4PM